Customer Service

  • Shipping & Delivery

    All Orders are dispatched by Australia Post by a signed for service, you can optionally add freight insurance to your order during the checkout process. If an item should get lost in transit and you have selected freight insurance then as long as I have the same fabric available I will make a new replacement item, however if the fabric is no longer available you will have the opportunity to change the material to any from my current fabric collection or cancel your order for a full refund.

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  • Privacy & Security

    Bewitched Bags is committed to providing you with the best possible customer service experience. Company Name is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals

    For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
    From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

    We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Bewitched Bags takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

    Changes to this Privacy Policy

    Bewitched Bags reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

    Accesing your Information

    Bewitched Bags welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

  • Returns & Replacements

    Each Item on Bewitched Bags website is individually custom made, it is unusual for there to be multiple items in the same material and bag design / style. So should an item get lost in transit please refer to the shipping information. Each item beofre being dispatched is inspected for any defects, if any defects are found we will contact you before dispatching the item. As all of the items are hand made they are not the same as mass produced items and part of thier uniqueness is that from time to time some stitches may not be 100% in a perfect straight line, this is not a defect.

  • Ordering

    After placing an order we will send an automated email to you confirming acceptance of your order. All orders are dispatched by Australia Post within 2 working days of order receipt and a copy of your order tracking number for the delivery will be sent to you by email so that you can track the delivery process.

  • Updating your account information

    If you have set up an online account which we recommend then you can see and edit all of your specific details by logging into your account.

  • Viewing Orders

    Your complete order history is detailed when you log into your account.

  • Payment, Pricing & Promotions

    All prices online are in Australian dollars and include GST at 10%, International Orders are 10% less than Australian orders.